the dogface soldier
AUTHENTIC MILITARY COLLECTIBLES
TERMS & CONDITIONS
OUR GUARANTEE
We stand behind what we sell. All items that are sold by The Dogface Soldier are guaranteed to be original and of correct period manufacture unless otherwise stated. Please read the following carefully prior to ordering from our website.
PAYMENT METHODS
PAYPAL*, CREDIT CARD, MONEY ORDER, PERSONAL CHECK or CERTIFIED CHECK
*The 3.5% PayPal fee will be added to PayPal orders
SHIPPING
Buyer pays actual shipping for either U.S Priority Mail, International Priority or Global Express. OPTIONAL postal insurance on the value of each item is recommended and at the discretion of the buyer. PLEASE NOTE … should an uninsured shipment become lost or damaged in route to its destination, responsibility for such will lie SOLELY with the buyer. We will provide a tracking number for each order that we ship. For uninsured shipments, our responsibility ends once the tracking number is provided to the buyer. All fully insured shipments are completely covered for loss or damage.
INTERNATIONAL SALES
INTERNATIONAL ORDERS will require addition postage. This will usually be around $24 for smaller packages and up to $70 for helmet size pieces and uniforms. We will contact the buyer directly with the actual cost of shipping at time of purchase. In addition, customs tags will reflect the ACTUAL TOTAL COST of the item and be insured for that amount so please take this into consideration when making a purchase.
SPECIAL NOTE TO FOREIGN CLIENTS - If you request that a shipment NOT be declared OR insured for the full amount of the purchase price, the responsibility for loss or damage will rest ENTIRELY with you … and with you alone. We will not be responsible in any way, shape or form for shipments that leave our hands that are not fully insured. We will provide you with a tracking number by which you may track your shipment. However, in cases such as outlined above, loss or damage of your shipment ceases to be our responsibility once the shipment leaves our hands and we provide you with a tracking number. There will be no exceptions!
LAYAWAY
A “LAY AWAY” plan is available for your convenience on orders over $1000.00. This will require 1/3 of the total purchase price of your order paid within 7 days of placing your order, and the balance to be paid off within 30 days. Upon payment of order in full, shipment will be made. If the transaction is not complete within the allotted 30 days, monies paid to that date will be forfeit and the item will be re-listed and available for sale.
RETURN POLICY
Your Satisfaction Guaranteed!
Your satisfaction with any item purchased from the Dogface Soldier is guaranteed. Therefore:
We will provide a 7 day inspection period on all items sold from our Dogface Soldier web site. During this period we will gladly refund the full purchase price of the returned item IF it is returned in the same condition as sent. The return postmark must be within 7 days of the confirmation signature for receipt of the shipment. The return shipment to us MUST have a tracking number and be insured for the full amount of the original purchase. These conditions will be checked and verified on the USPS.com web site. Under NO circumstances will a refund be issued if the piece is returned in a condition other than how it was initially sent by us.
Any item purchased from The Dogface Soldier at a militaria show will have an unconditional guarantee of authenticity ONLY for the duration of the show at which it was purchased. Returns will only be accepted at the show where the item was purchased. There will be no full value cash refunds made. You will have the option of taking a store credit in the amount of the original purchase price to be applied towards a future purchase from the Dogface Soldier or you may choose to pay the 25% restocking/relisting fee in the amount of the original purchase price. Every “expert” in the field is usually in attendance at these shows. Therefore, if you need an opinion on any piece that you may purchase from us, it may be easily obtained while at the show. Your expert must come to our tables to render their opinion. No item will be allowed to leave our tables until paid in full unless other arrangements are made by us.
Any item purchased from The Dogface soldier that is found to be posted on any of the website forums will automatically void every condition of its guarantee to the person responsible for the posting. Forum opinions are just that … opinions. We do not recognize them for anything more than that. However, we will recognize comments made by reputable dealers and business associates know to us personally.
Remember, we want you as a repeat customer. It is NOT our intention to defraud you once and then cut you lose. A successful business has its foundation in the integrity of the owners. We believe that each person has value. It is our intention to treat each individual as we would like to be treated. It is our goal to provide quality material to the collecting community and to keep you, the customer, happy and excited about your purchases from us. We look forward to a long and fruitful relationship with each and every one of you and thank you for your interest.